Why Your KYC Documents Might Be Rejected
When signing up at Spinbet-casino, the Know Your Customer (KYC) process is mandatory for withdrawals and responsible gaming compliance. Many players face upload failures due to unclear photos, expired IDs, or mismatched personal details. Understanding the exact reasons can save you time and frustration. The most common issues include poor image quality, files larger than 5 MB, unsupported formats (only JPEG, PNG, or PDF accepted), and documents that do not match the name on your account. Additionally, using a virtual private network (VPN) during upload can trigger automatic rejection. Always ensure your lighting is even and your document edges are fully visible.
Step-by-Step Guide to a Successful Upload
- Log into your spinbet-casino account and navigate to the “KYC” or “Verification” tab in your profile.
- Prepare a valid government-issued ID (passport, driver’s licence, or national ID card). Take a clear photo or scan it at 300 dpi.
- Capture a proof of address document – a utility bill, bank statement, or official letter dated within the last 3 months. The address must exactly match the one you registered.
- If required, upload a photo of the front of the payment method you used (e.g., credit card showing only the last 4 digits).
- Rename each file to something simple like “ID_passport.jpg” and keep file sizes between 500 KB and 4 MB.
- Click “Upload”, wait for the green confirmation, and allow up to 48 hours for manual review.
For a seamless experience, consider using the official mobile app on a stable Wi‑Fi connection. If you encounter errors, clear your browser cache and try again.
Document Requirements and Acceptance Criteria
| Document Type | Purpose | Typical Approval Time | Common Rejection Reason |
|---|---|---|---|
| Passport | Identity verification | 12–24 hours | Blurred photo or expired |
| Driver’s Licence | Identity + partial address | 12–24 hours | Missing signature or wrong state |
| Utility Bill (electricity, water) | Proof of residence | 24–48 hours | Older than 3 months or name mismatch |
| Bank Statement | Proof of address & payment method | 24–48 hours | Not showing full name and address |
| Credit/Debit Card (masked) | Payment method verification | 6–12 hours | Showing full card number or CVV |
All documents must be in English (or accompanied by a certified translation). The Spinbet-casino casino team reserves the right to request additional selfies or live video calls if automated checks fail.
Common Problems and Solutions
Even with correct documents, uploads can fail. The most frequent issues are:
- “File size too large” – compress images using an online tool before uploading.
- “Document already uploaded” – check your notification centre; the file may be pending review.
- “Invalid file format” – convert scans to JPEG or PNG (avoid HEIC or TIFF).
- “Address mismatch” – update your profile address before re‑uploading.
- “Multiple attempts locked” – wait 30 minutes before retrying, or contact support via live chat.
If you have waited over 48 hours without confirmation, reach out to customer support and quote your player ID. You may also be asked to provide a selfie holding your ID – ensure your face and document are clearly legible. For new users, the Spinbet-casino bonus is often unlocked only after full KYC approval, so completing verification early helps you access those funds faster. Additionally, players who qualify for the Spinbet-casino no deposit offer must pass KYC before any bonus cash can be credited.
Remember to use the Spinbet-casino promo code “WELCOME30” during registration to claim extra perks. The Spinbet-casino free spins promotion (50 free spins on Book of Dead) also requires verified documents before the spins are awarded. You can start your journey by visiting Spinbet casino and following the steps above. With attention to detail, your KYC upload should succeed within 24 hours.
Leave a Reply